At Calista Luxury, we take immense pride in the craftsmanship and quality of our products. Every item is thoroughly inspected before dispatch. However, in rare and unfortunate cases where something goes wrong, here’s our refund process:

✅ Eligibility for Refunds

Refunds are only applicable under the following conditions:

• Item is received in a visibly damaged or defective condition.

• You provide an unedited unboxing video showing:

  • Outer packaging as received,

  • Opening process,

  • Damaged item inside.

• Refund request is made within 48 hours of receiving the product.

🛑 Requests beyond 48 hours or without a valid unboxing video are not eligible.

⚠️ Customized, engraved, or sale items are non-refundable.

🔁 Refund Process

1. Initiate Request via:

   • Phone/WhatsApp: +91 9663400980

   • Include Order ID, your contact details, unboxing video, and issue description.

2. Review & Approval:

   • QA team reviews the footage and responds within 2–3 business days.

3. Issuance:

   • Approved refunds will be issued to the original mode of payment within 7–10 business days.

❗ Other Notes

• Wrong/damaged/incomplete orders: Contact within 24 hours with photographic evidence.

• No returns or exchanges except for damaged/defective items.

FAQs:

• ❓ Are items eligible for return/exchange?
  ➡️ No, except for damaged or defective products.

• ❓ What if I forget the unboxing video?
  ➡️ Refund won’t be possible.

• ❓ How do I know it’s processed?
  ➡️ You’ll receive a confirmation email.